Refund policy
Loccx gives you a 48 hours Refund policy, which means you have 48 hours after receiving your item to request a return/refund without the need to provide any evidence of the physical flaw of the product.
-Please note that this policy does not apply to on-sale/discounted purchase
To be eligible for a return, your item must be in the same condition that you received it and with its original packaging. You’ll also need the screenshot of your order and your order number.
To start a return, you can contact us at info@loccx.com. Loccx will arrange a pickup from the delivery address given in the order details.
If your return is accepted, we’ll send you a return shipping label, and a delivery person will contact you to arrange the pickup. Items sent back to us that are damaged after use will not be accepted for refunds.
You can always contact us for any return questions at info@loccx.com.
In order to receive a refund for your purchase, please ensure that all packaging items are returned along with the product. This includes the following items:
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Travel Pouch: The product should be returned in its original travel pouch, if provided.
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Product Information and Product Care Cards: Please make sure to include any product information and product care cards that were included with the original packaging.
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Cardboard Box: The cardboard box in which the product was originally packaged should be returned as well.
By adhering to this updated refund policy, you help us maintain the quality and integrity of our products, and ensure a smooth refund process. We appreciate your cooperation in returning all packaging items as specified above.
If you have any questions or concerns regarding our refund policy or the return process, please feel free to contact our customer support team. We are here to assist you and provide further clarification.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong thing so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we can not accept returns on sale Items. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be contacted at the contact number given in your order details to arrange the refund through online payment options. Then you will receive your refund automatically on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@loccx.com or call us at WhatsApp +92 331-55-LOCCX
Thank you for choosing Loccx, and we value your continued support.